We Build Customer Support That Scales With You
At CX Collective, we help startups and scaling companies transform their customer support from a reactive burden into a strategic advantage. Whether you’re just getting started or untangling a messy CX stack, our services are built to meet you exactly where you are—and move fast.
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Where We’ve Been Featured
Your Blueprint for Scalable, High-Performing Support
Best for: Startups and CX leaders who need structure, systems, and performance clarity.
What’s included:
Support blueprint session (team size, tools, goals)
Internal workflow review (inboxes, macros, tagging, escalation)
Help desk optimization (Zendesk, Intercom, Gorgias)
Metrics setup + performance dashboard
QA scorecards, coaching tools, KPI review (set + set tracking)
Manager support + 30/60/90 plans
Your Customer Support, Engineered to Scale
A modern support system designed to grow with your business
Clear processes that reduce chaos and increase efficiency
Confident, equipped agents ready to deliver great experiences
Leadership visibility with metrics that actually drive decisions
A customer experience that sets you apart (and keeps customers coming back)
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Build a CX Team That’s Ready for Anything
Best for: CX teams in fast-growing companies who need to scale people, processes, and platforms—without skipping the basics.
What’s included:
Readiness mapping (tools, org chart, gaps, growth)
Job descriptions, hiring process, onboarding flows
Coaching guides, shadowing plans, scorecards
Capacity planning + workforce strategy
QA system design + review
Management enablement (reporting + ops alignment)
Future-Proof Your Customer Support Team
A clear, scalable structure that evolves with your business growth
Defined CX roles, responsibilities, and workflows everyone understands
A CX team set up to scale without losing quality
Clarity on who owns what (and why it matters)
Workforce strategies that balance quality and efficiency as you scale
Transform How Your Team Handles Support
Best for: Teams overwhelmed by ticket volume, underutilized workflows, or outdated systems.
What’s included:
System walkthrough + cleanup roadmap
Macro + trigger overhaul
Ticket form routing + tagging strategy
Views, SLAs, and automation review + setup
Internal dashboards + agent metrics
Updated reporting (team + exec)
Cut the Clutter. Scale Your Support.
Modern workflows, smart automations, and a clean system that scales—so your team can focus on what matters most.
An inbox that stays under control—even during peak volume
Automated workflows that save hours every week
Cleaner, faster ticket handling your customers will notice
Clear reporting that makes performance easy to track and improve
A support operation built to scale without constant rework
Develop the Skills to Lead Modern Customer Experience
Practical, on-demand training designed to help you and your team build, scale, and optimize customer support—without the fluff or overwhelm.
Proven frameworks to create support systems that scale as you grow
Clarity on which metrics matter—and how to use them to drive performance
Real-world examples and playbooks you can apply immediately
Confidence to lead your team and earn a seat at the strategy table
Access to expert guidance and a community of CX leaders facing the same challenges
Everything You Need to Lead CX with Confidence
What You Get:
Downloadable playbooks, templates, and ready-to-use frameworks
Real-world case studies and interactive exercises you can apply immediately
Progress tracking and certification badges to showcase your skills
Invitations to live Q&A sessions with industry experts
Access to a private Slack community for peer support and networking
